Frequently Asked Questions

Why do you recommend replacing brake pads and rotors together?

The short answer is, brake pads and rotors work together to stop your car. Having new rotors and pads with a proper break-in will maximize the life of the parts. We believe this is the best value for your money.


More Info (the long answer)


Pads - in years past, brake pads used to be relatively soft. They were made of asbestos and they would wear out quickly, where the hard metal rotors would last through several sets of pads. That's all changed. Today’s brake pads are manufactured out of much harder materials -- namely, metal and ceramics. Now, the hard pads grind against the metal rotors, and they wear out at almost the same rate.


Rotors - today’s brake rotors are thin (to save on cost and weight) compared to rotors from years ago. The main issue with replacing pads is that putting new pads on worn/old rotors is risking brake vibration and noises. Sometimes it works, that’s true. You could just have the brake pads replaced - but because the rotors are already worn, it may be a short time until the rotors cause trouble (remember that shuddering vibration?) and you end up doing a brake job again six months down the road. Only this time you’re spending money replacing pads and rotors.


We want you to be 100% satisfied with your new brakes the first time, and that is why we replace the rotors and the pads together. 

Why do you charge for code scans and diagnostics?

A code scan is step 1 of the diagnostic process.  Sometimes, a code points to the actual problem area.  That's great - when it works. However -  a code may be caused by other codes, or a fault may exist and trip a code that appears unrelated to the problem area, or problems may exist in more than one vehicle system. If you want to scan your vehicle yourself, or get a free scan from a local parts store and come in with the results, we are fine with that. It is a good starting point for discussion.


Rocky does his own code scans. Here's why:  results from aftermarket code readers often do not match up with results from Rocky's scan tool.  Rocky is confident that the results of his code scans are accurate - this saves his time and your money.


Diagnostics are the foundation for a successful repair.  Rocky combines the code scan with his diagnostic expertise, vehicle symptoms (if any), a visual inspection and/or test drive to verify the problem.  It takes time to get the right answer.  That is what you are paying for.  


When the diagnostics are complete, Rocky maps out what is needed to repair the vehicle and we call you with an estimate.  Then it is your choice to proceed with the repair, or not.  Either way, the diagnostic process we use provides you with the the information you need to make an informed decision. We believe that is worth paying for.